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The fastest way to submit a deal is to email it. Forward your signed agreement and anything that goes with it to abby@myabode.ca. Abby opens the deal and replies in the same email thread.

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What to send

Attach everything you have for the deal: the agreement of purchase and sale or agreement to lease, schedules, amendments, deposit receipt, Confirmation of Co-operation and so on. Several forms scanned into one PDF are fine, because Abby splits them.
  • File types: PDF, JPG, PNG, WEBP and iPhone photos (HEIC). Photos are converted automatically.
  • Signature logos in your email are ignored.
  • Password-protected PDFs can’t be read automatically and go to the deal team.
Send from the email on your account, or from an address you’ve added as an alias. See Send from more than one email address. Email from an address Abby doesn’t recognize isn’t added to any deal.

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What happens next

  1. Abby reads the documents and works out which deal they belong to from the property address or MLS® number. A new property opens a new deal; documents for a deal you already have are added to it.
  2. She replies in the same thread with what she found and anything still needed.
  3. The deal appears under Pre-approval in the app.
If Abby can’t tell which deal a document belongs to, she asks rather than guessing. If she can’t process an email, she tells you it has been passed to the deal team, and someone follows up.

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Adding documents later

Email them to Abby the same way, or reply on her thread. She matches them to the deal. If you resend a file she already has, she recognizes it as a duplicate.

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Asking Abby a question

You don’t need an attachment. Email Abby a question about a deal, such as its status or what’s left, and she replies.